Privacy Policy

Effective Date: 6th August 2026

Who we are

Our website address is: https://www.tickitup.co. TickItUp is a UK based company that provides online ticketing services. We serve customers in Australia, as well as the United Kingdom, the United States, and Canada. We are committed to protecting your privacy and handling your personal information transparently, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What personal data we collect and why

When you place an order, we collect the personal information necessary to process it and deliver your tickets. This includes:

  • Full name
  • Date of birth (For risk assessments at local venues)
  • Email address
  • Billing and shipping address
  • Phone number
  • IP address and browser data

An account is automatically created during checkout so you can access tickets and manage orders. We collect only the minimum data necessary.

How we use your data

We use your personal data to:

  • Process and fulfil ticket orders
  • Deliver digital tickets via email
  • Send order confirmations, event updates, and account notifications
  • Provide customer support and handle enquiries
  • Allow you to log in and manage your account
  • Manage marketing preferences

If you subscribe to our newsletter, you can unsubscribe at any time through your account or via our emails.

Cookies

We use cookies to enhance your browsing experience. These include:

  • Session cookies to keep you logged in
  • Preference cookies to remember your settings
  • Analytics cookies to understand website use

You can control cookies through your browser settings.

Embedded content from other websites

Pages on our site may include embedded content. This behaves as if you visited the third party sites directly. They may collect your data, use cookies, and track your interactions.

Who we share your data with

We do not sell or rent your personal data. We may share it with trusted service providers, such as:

  • Payment processors
  • Email delivery platforms
  • Hosting providers
  • Customer support tools

Where data is transferred to third parties outside Australia, we take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles.

How long we retain your data

We retain personal information only for as long as necessary to complete your orders, provide support, and comply with legal obligations. You may request the deletion of your data at any time, subject to legal restrictions.

Your rights (Australian Residents)

Under the Privacy Act 1988, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Make a complaint if you believe we have breached the APPs

To exercise these rights, please contact us. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International data transfers

Your data may be processed in the United Kingdom or other jurisdictions by service providers acting on our behalf. We ensure your personal information is protected through contractual safeguards and adherence to Australian privacy laws.

Contact Information

For privacy enquiries, to update your data, or to exercise your rights, please contact us: